TikTok: Order Synchronization Failure Synchronization of TikTok Shop order {{ ctx.get('tiktok_order_ref') }} has failed {{ (object.company_id.email or object.user_id.email_formatted or user.email_formatted) }} {{ ctx.get('email_to') }} {{ object.lang }}

The synchronization of the TikTok Shop order with reference REF encountered an error and was not completed.

Unless the order is canceled in TikTok Shop, no other synchronization will be attempted.

To schedule a new synchronization attempt, proceed as follows:

  1. Enter the Developer Tools.
  2. Open the form of the TikTok Shop on which the order was placed.
  3. Navigate to the Order Follow-up tab.
  4. Set a date for Last Order Synchronization Date that is before the last status update of the order.
  5. Save the changes and click on the SYNC ORDERS button.

If the problem persists, contact Odoo support.

TikTok: Inventory Synchronization Failure Synchronization of TikTok Shop inventory has failed {{ (object.company_id.email or object.user_id.email_formatted or user.email_formatted) }} {{ ctx.get('email_to') }} {{ object.lang }}

The synchronization of the inventory for TikTok Shop REF encountered some errors and was not completed.

Here are the errors sent by TikTok Shop:

Product Internal Reference(s) Message
An unknown error occurred during the synchronisation with TikTok Shop. Unfortunately you need to manually check if the available quantity for the product is correct or not. If the problem persists, contact Odoo support.