89 lines
3.7 KiB
Python
89 lines
3.7 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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import json
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from odoo.addons.mail_plugin.tests.common import TestMailPluginControllerCommon, mock_auth_method_outlook
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from odoo.addons.mail.tests.common import MailCase
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class TestHelpdeskClient(TestMailPluginControllerCommon, MailCase):
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@mock_auth_method_outlook('employee')
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def test_ticket_creation_notification(self):
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"""Test the ticket creation using the mail plugin endpoint.
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Test that the ticket is created, with the
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- name set with the email subject
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- description set with the email body
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- user set with the current logged user
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Check also that the acknowledgement email has been sent.
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"""
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self.user_test.group_ids |= self.env.ref('helpdesk.group_helpdesk_user')
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customer = self.env['res.partner'].create({'name': 'Customer', 'email': '[email protected]'})
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email_body = 'Test email body'
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email_subject = 'Test email subject'
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messages_info = [{
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'content': 'The reference for your ticket is',
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'message_type': 'auto_comment',
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'subtype': 'mail.mt_note',
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'email_values': {
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'email_from': self.env.company.email_formatted,
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},
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'notif': [{'partner': customer, 'type': 'email', 'status': 'sent'}],
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}, {
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'content': '',
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'message_type': 'notification',
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'email_values': {
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'email_from': self.env.company.email_formatted,
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},
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'subtype': 'helpdesk.mt_ticket_new',
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'notif': [],
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}]
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with self.assertPostNotifications(messages_info):
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ticket_id = self.make_jsonrpc_request('/mail_plugin/ticket/create', {
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'email_body': email_body,
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'email_subject': email_subject,
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'partner_id': customer.id,
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}).get('ticket_id')
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self.env['mail.mail'].process_email_queue()
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self.assertTrue(bool(ticket_id))
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ticket = self.env['helpdesk.ticket'].browse(ticket_id)
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self.assertTrue(bool(ticket))
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self.assertIn(email_body, ticket.description)
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self.assertEqual(ticket.name, email_subject)
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self.assertEqual(ticket.user_id, self.user_test)
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@mock_auth_method_outlook('admin')
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def test_ticket_filter_folded_for_contact_data(self):
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"""Ensure open tickets are sent in priority to the outlook client."""
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partner = self.env['res.partner'].create([
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{'name': 'Partner 1'},
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])
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folded_stage = self.env['helpdesk.stage'].create({
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'name': 'Closed',
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'fold': True,
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})
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closed_tickets = self.env['helpdesk.ticket'].create([
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{'name': 'Ticket Closed 1', 'partner_id': partner.id, 'stage_id': folded_stage.id},
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{'name': 'Ticket Closed 2', 'partner_id': partner.id, 'stage_id': folded_stage.id},
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])
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open_tickets = self.env['helpdesk.ticket'].create([
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{'name': 'Ticket Open 1', 'partner_id': partner.id},
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{'name': 'Ticket Open 2', 'partner_id': partner.id},
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{'name': 'Ticket Open 3', 'partner_id': partner.id},
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{'name': 'Ticket Open 4', 'partner_id': partner.id},
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])
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expected_ticket_ids = list(reversed(open_tickets.ids)) + [closed_tickets[-1].id]
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result = self.make_jsonrpc_request('/mail_plugin/partner/get', {'partner_id': partner.id})
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self.assertIn('tickets', result, msg='The user has create access to helpdesk.ticket')
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returned_ticket_ids = [t['ticket_id'] for t in result['tickets']]
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self.assertListEqual(expected_ticket_ids, returned_ticket_ids, msg='Ticket in non-folded stage should be returned first')
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